Privacy policy

Privacy Policy — Shop Sphere

Last updated: 22 October 2026

Shop Sphere ("we", "us", "our") operates the online store at shop-sphere.store. This policy explains what information we collect when you visit or buy from our store, and how we use and protect it.

Information we collect

  • Order information: your name, delivery address, phone number and email address, provided when you place an order. This is required to deliver your order and to contact you about it.
  • Payment: most orders are Cash on Delivery, so we do not collect or store card details for COD orders. Online payments (card, Easypaisa, JazzCash) are processed by secure payment providers; we never see or store your full card number.
  • Device information: standard technical data such as your browser, device type and pages visited, collected through cookies and similar technologies to run and improve the store.
  • Communication: messages you send us on WhatsApp, email or social media, so we can answer you and help with your orders.

How we use your information

  • To process, pack and deliver your orders, and to arrange returns or replacements.
  • To send order confirmations, delivery updates and tracking information by SMS, WhatsApp or email.
  • To respond to your questions and provide customer support.
  • To improve our store, products and services, and to prevent fraud and misuse.
  • To send offers and updates, only where you have subscribed or agreed to receive them. You can opt out at any time.

Sharing your information

We share your information only where necessary: with courier and delivery partners (your name, address and phone number so they can deliver), with payment providers to process online payments, and with the platforms that power our store and advertising (such as Shopify and Meta) under their own privacy terms. We do not sell your personal information to anyone.

Cookies

Our store uses cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, but some parts of the store may not work properly without them.

Your rights

You may ask us at any time what personal information we hold about you, and ask us to correct or delete it. Contact us using the details below and we will respond as quickly as possible.

Data retention

We keep order information for as long as needed for delivery, returns, accounting and legal requirements. Information that is no longer needed is removed or anonymised.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

Contact us

Shop Sphere
Email: shopsphere2401@gmail.com
WhatsApp: +92 310 1666482
Pakistan — serving nationwide