Refund policy
Refund & Return Policy — Shop Sphere
Last updated: 22 October 2026
We want you to shop at Shop Sphere with complete confidence. If something is not right with your order, this policy explains how returns, replacements and refunds work.
7-day easy returns
You may return an item within 7 days of delivery if:
- The item arrived damaged, broken or defective;
- You received the wrong item, size or colour;
- The item is significantly different from its description or photos on our store.
Items that cannot be returned
For hygiene and safety reasons, personal care and beauty items that have been opened or used cannot be returned unless they arrived damaged or defective. Items must be returned unused, in their original packaging, with all accessories included, unless the item arrived damaged.
How to start a return
- Contact us on WhatsApp at +92 310 1666482 or email shopsphere2401@gmail.com within 7 days of delivery.
- Share your order number and clear photos or a short video of the problem.
- Our team will confirm your return and guide you on the next step.
Replacement or refund — your choice
Once we receive and inspect the returned item, you can choose a replacement (subject to stock) or a full refund of the item price.
- COD orders: refunds are sent to your bank account, Easypaisa or JazzCash account within 5–7 working days after we receive the returned item.
- Prepaid orders: refunds are returned to the original payment method within 5–7 working days after we receive the returned item.
Return shipping
If the return is because of our mistake (damaged, defective or wrong item), we cover the return shipping. For other approved returns, the customer is responsible for return shipping charges.
Damaged on arrival
If your parcel looks damaged, please note it with the rider if possible and contact us the same day with photos, so we can resolve it quickly.
Contact us
Shop Sphere
Email: shopsphere2401@gmail.com
WhatsApp: +92 310 1666482